SUPPORT & AFTER-SALES

Parts and after-sales support

Need help with a WAYBYK order? Send the model, order reference and a short description. Photos or video help us review the issue.

01 / LOCAL SERVICE MODEL

Your local team. Our support.

Dealers handle local checks and rider communication. WAYBYK helps with issue review, technical guidance and parts coordination.

End customer

One local point for intake and progress.

Dealer or distributor

First check, evidence collection and local service.

WAYBYK support

Case review, diagnosis route and parts coordination.

Production feedback

Recurring cases return to quality and product decisions.

02 / SUPPORT PROCESS

Four steps to resolve an issue

Start with the order details and the symptoms.

Identify

Record the model, frame or serial identification, order reference and affected component.

Document

Share the symptoms, usage conditions, photos, short video and any display or controller information.

Diagnose

Confirm the likely cause, test steps, required part and the responsible action with the partner.

Close

Record the solution, replacement or technical guidance and feed recurring issues back into quality control.

03 / BEFORE LAUNCH

Plan spare parts with your order

Agree on parts, product information and service responsibilities before shipment.

Model and configuration records
Critical spare-parts recommendation
Battery and electrical-system information
Assembly and inspection evidence
Issue-reporting template
Written warranty and responsibility scope in the order documents

Market-specific service terms

Warranty duration, consumer rights, return handling and local service obligations vary by destination and sales model. Final terms are confirmed in the quotation, contract and local consumer documents rather than assumed from a general website statement.

04 / SUBMIT A CASE

Give the technical team a usable first record

Share the product identity, order reference and evidence in one place. Clear information helps WAYBYK and the local partner define the next diagnostic step.

sales@waybike.com